Privacy Policy

We are committed to safeguarding your privacy. Please read this privacy policy (“Policy”) carefully as it applies to this website (“Site”) and all related applications, services and tools, regardless of how they are accessed or used.

By accessing and/or using the Site, you agree to all the terms of this Policy. If you do not agree to all the terms of this Policy, please discontinue your access and use of this Site.

This Policy is incorporated into and subject to the Terms of Use. Your access and/or use of the Site remain subject to the terms of this Policy and the Terms of Use. In particular, you must be of the age of majority in order to use the Site. By using the Site, you are confirming that you meet the minimum age requirement.

1. Definitions

“Freelancer” refers to an individual who uses our Services.

“Non-Personally Identifiable Information” refers to information that does not allow you to be identified from that information, including, without limitation, your web request, cookie information, Internet Protocol address, browser type, browser language, platform type, number of clicks, domain names, and the amount of time spent on particular pages.

“Personal Information” refers to information that allows you to be identified from that information, including, without limitation, your name, NRIC/ Passport/ FIN or other personal identification number, postal address, email address, telephone number, credit card information, billing information, billing address, and delivery address.

“Project Owner” refers to any person who uses our Services for the purposes of engaging the services of a Freelancer, and includes any company or association or body of persons, corporate or unincorporated.

“Services” refers to the services that we provide on or through the Site.

“Terms and Use” refers to the terms governing your use of the Site and the provision of our Services.

“our”, “us”, “we” refer to Creativesatwork Pte. Ltd. and its related entities, affiliates, and subsidiaries.

2. Collection and Storage of Personal Information

2.1. By using and/or accessing this Site, you consent to our collection and storage of your Personal Information for the provision of our Services, in particular, the uses specified in Clause 4.1.

2.2. In addition, you consent to our collection and storage of your Non-Personally Identifiable Information in relation to the provision of our Services, including the uses specified in Clause 4.2.

3. Disclosure of Personal Information

3.1. By using and/or accessing this Site, you consent to our disclosure of your Personal Information pursuant to Clause 3.2 and/or Clause 3.3.

3.2. We may disclose your Personal Information to the following third parties:

  • regulators and law enforcement officials;
  • lawyers;
  • auditors;
  • third party service providers & consultants;
  • Project Owner(s), in the event that you are a Freelancer;
  • credit, debit and charge card companies, banks and other entities processing payment instructions given by you through this Site; and
  • any agent or subcontractor acting on our behalf for the provision of our Services.

3.3. In addition, we may disclose your Personal Information:

  • to the extent that we are required to do so by the law;
  • in connection with any legal proceedings or prospective legal proceedings;
  • to establish, exercise or defend our legal rights;
  • to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and
  • to any person and/or entity for the purpose of processing such information on our behalf.

4. Uses of Information

4.1. By providing us with your Personal Information, you hereby consent that we may use such information:

  • to provide our Services to you;
  • to enable your use of the Site;
  • to verify and process your personal particulars and payments;
  • to respond to your requests and queries;
  • to communicate with you;
  • to customise your online experience according to your chosen interests and preferences and enhance your current and future visits to the Site;
  • to advise you of other products and services that may interest you;
  • to send promotional material to you;
  • to make suggestions to you and other users of the Site;
  • to conduct marketing research, user profile and statistical analysis;
  • to update our records;
  • to improve the design and marketing of our Services;
  • to solicit and record your opinions and feedback through online surveys and feedback requests if you choose to participate;
  • to comply with law, the requests of law enforcement and regulatory officials, or orders of court;
  • to enforce our legal rights and remedies; and
  • for any other purposes for which we have obtained your consent, including during the registration process under our Terms of Use.

4.2. We also use certain Non-Personally Identifiable Information to improve the quality and design of the Site and to create new features, functionality, and services, by storing, tracking and analysing user preferences and trends. In particular, but without limitation, we use cookies, clear GIFS, and log file information to:

  • remember information so that you will not have to re-enter it during your visit or the next time you visit the Site;
  • provide custom, personalised content and information;
  • monitor the effectiveness of our marketing campaigns; and
  • monitor aggregate metrics (such as total number of visitors, pages viewed, and Site traffic)

4.3. There may be certain platforms, forums, features or pages on this Site that allow you to supply or publish information generally to the public at large, or to a limited community of other users of this Site. Once such information is supplied or published publicly, we will have no control over its use or disclosure by other third parties. You hereby agree that we shall have no responsibility or liability for any such information that you supply or publish publicly on this Site, and that such information may be freely used for any purpose by any person.

4.4. Data containing your Personal Information and Non-Personally Identifiable Information is retained as long as the use for which the data was collected continues. The data is then destroyed unless its retention is required to satisfy legal, regulatory or accounting requirements or to protect our interests.

5. Access and Correction of Personal Information

5.1. You may access and edit any Personal Information you provide us by logging into your account and making the necessary changes.

5.2. You may also request in writing that we provide you with your Personal Information that is in our possession or control and information about the ways in which such information has been or may have been used or disclosed by us within a year before the date of the request.

5.3. You may also request in writing for us to correct any Personal Information relating to you which is inaccurate for the purpose for which it is being used.

5.4. We reserve the right to charge a reasonable administrative fee in order to meet your requests under Paragraph 5.2 above. Upon payment of the requisite fee, your request shall be processed within a reasonable time.

5.5. We shall respond to an access or correction request within 14 days from the time the request is made. If we are unable to respond within 14 days, we will inform you in writing within that time frame, of the time by which we will be able to respond to the request (which should be the soonest possible time we can provide access or the soonest practicable time we can make the correction).

6. Removal of Personal Information

You may request in writing for us to remove the Personal Information on your account. However, because we keep track of past transactions, information associated with past transactions on our Services cannot be deleted. In addition, it may be impossible for us to completely delete all of your information because we periodically backup information.

7. Accuracy of Personal Information

7.1. Where possible, we will validate your Personal Information provided using generally accepted practices and guidelines. This includes the use of checksum verification on some numeric fields such as NRIC number. In some instances, we are able to validate the Personal Information provided against pre-existing data held by us. In some cases, we are required to see original documentation before we may use the Personal Information such as with Personal Identifiers and/or proof of address. To assist in ensuring the accuracy of your Personal Information in our possession, so as to allow us to remain in compliance with the Personal Data Protection Act, you are required to inform us of any updates of any parts of your Personal Information by sending us a clearly worded email at the email address provided at Paragraph 15.1.

7.2. We shall not be liable for any damage, claim and/or harm suffered by you as a result of your failure to update us of any change of your Personal Information.

8. Data Security

8.1. We use commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your Personal Information. However, we cannot ensure or warrant the security of any information you transmit to the Site and you do so entirely at your own risk. In particular, we do not warrant that such information may not be accessed, altered, collected, copied, destroyed, disposed of disclosed or modified by breach of any of our physical, technical, or managerial safeguards.

8.2. If we learn of a breach of our physical, technical, or managerial safeguards, we may attempt to notify you electronically so that you can take appropriate protective steps. We may also post a notice on the Site.

9. Third-Party Advertisers, Links to Other Sites

9.1. We may allow third-party ad servers or ad networks to publish advertisements within our Site. These third-party ad servers or ad networks may use technology to send, directly to your browser, the advertisements and links that appear on the Site. They may thereby collect information including but without limitation via cookies or clear GIFS to measure the effectiveness of their advertisements and to personalise the advertising content you see.

9.2. You should therefore always consult the respective terms and conditions and privacy policies of these third-party ad servers or ad networks for further information regarding their practices and instructions on how to opt-out of certain practices. This Policy does not apply to nor control the activities of such other advertisers or websites.

9.3. We do not exercise any control over linked third party websites nor over the conduct of the persons or entities operating such sites. Accordingly, we are not liable to you for any damage resulting from any breach of your privacy while you view such sites.

10. Transfer of Personal Information outside Singapore

Your Personal Information may be processed by us, our employees, agent, subcontractor, and third parties providing services to us, in jurisdictions outside of Singapore. In this event we will ensure that the recipient of your Personal Information is bound by legally enforceable obligations to provide your Personal Information a standard of protection that is comparable to that under the Personal Data Protection Act.

11. Storage and Retention of Personal Information

We will delete, as reasonably possible, or otherwise anonymise any Personal Information in the event that the Personal Information is not required for any reasonable business or legal purposes and where the Personal Information is deleted from our electronic, manual or other filing systems in accordance with our internal procedures and/or other agreements.

12. Contacting you

To the extent that any of the communication means which you have provided us with (which may include your telephone number and fax number) which is/will be listed on the Do Not Call Registry (the “DNC”), by agreeing to this Policy, by any means of indication, you hereby grant us your clear and unambiguous consent to contact you using all of your communication means you have provided to us including using voice calls, SMS, Whatsapp, MMS, fax or other similar communications applications or methods, for the purposes as stated in Paragraphs 4.1 and 4.2.

13. Governing Law

This Policy is governed by and shall be construed in accordance with the laws of Singapore. By accessing and/or using this Site, you submit to the non-exclusive jurisdiction of the Singapore courts.

14. Amendments to this Privacy Policy

14.1. We reserve the right to amend this Policy at any time in compliance with local legislation and/or to meet international policy requirements, and for any other purpose deemed reasonably necessary by us, and will place any such amendments on this Site. Your continued access and/or use of the Site after any amendment(s) to this Policy constitute(s) your acceptance of such amendment(s).

14.2. You should check for any amendment(s) to this Policy each time you visit the Site. If you do not agree to the modified terms, you should inform us as soon as possible of the terms to which you do not consent. Pending such notice, if there is any inconsistency between these terms and the additional terms, the additional terms will prevail to the extent of the inconsistency.

15. Contact Information

15.1 We are committed to dealing quickly and appropriately with any requests or comments you have about your privacy in relation to our publications, services, and/or practices. Kindly direct all requests or comments to:

CEO, Creativesatwork Pte. Ltd.

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15.2 Should you not wish for us to use your Personal Information for any of the purposes listed in Paragraphs 4.1 and 4.2, or not to receive promotional materials from us, you may opt out by sending us a clearly worded email via the email address provided in Paragraph 15.1 above. Your request shall be processed within a reasonable time. However, please note that in such an event we may not be in a position to continue to provide our services to you, administer any contractual relationship in place, and this may also result in the termination of any agreements with us, and your being in breach of your contractual obligations or undertakings, and our legal rights and remedies in such event are expressly reserved.